Personal Information: This may include your name, address, phone number, email address, billing information, service address, and any other information you provide to us when requesting services, creating an account, or contacting us.  

Service Information: Details about the plumbing services you request or that we perform, including the date, time, location, and nature of the service.

Website Usage Information: When you visit our website, we may automatically collect certain information about your device and browsing activity, such as your IP address, browser type, operating system, referring website, pages visited, and timestamps. We may use cookies, web beacons, and other tracking technologies to collect this information. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.  

Call Recordings: We may record phone calls for quality assurance, training, and record-keeping purposes. We will inform you of this at the beginning of the call.

Payment Information: When you make a payment, we may collect payment information, such as your credit card number or bank account details. We use secure payment processors to handle these transactions, and we do not store your sensitive payment information on our servers.

Marketing Information: If you opt-in to receive marketing communications from us, we may collect information about your preferences and interests to personalize our marketing efforts.

Providing Services: To schedule and perform plumbing services, communicate with you about your service requests, and provide customer support.

Billing and Payments: To process payments for our services and manage your account.

Communication: To contact you about your service requests, appointments, invoices, and other important information.

Marketing: To send you promotional materials, newsletters, and other marketing communications if you have opted in to receive them. You can opt out of these communications at any time.  

Improving Services: To analyze data and feedback to improve our services, website, and customer experience.

Legal Compliance: To comply with applicable laws and regulations.

Call Monitoring: To monitor and record calls for training and quality assurance purposes.